Bank unveils app-based marketplace for SMEs

24 November 2020 | Web Article Number: ME202021181

Business Tech
Commerce & Trade
SMME Development & Support

SELECTED small and medium enterprises (SMEs) are now able to showcase their services to millions of FNB banking app customers.

This after the bank launched its latest edition of nav» Smart Tools on the app. CEO Jacques Celliers said customers can now intuitively manage their money through nav» Smart Budget, access vehicle finance from WesBank, as well as deals and discounts from leading car brands via nav» Car.

Customers can also use the app to list their homes within minutes privately or through an FNB-banked real estate agent. Furthermore, customers will now get exclusive access to NetcarePlus GP vouchers through the app.

He said the new marketplace, nav» Home services, lets small businesses offer services such as electrical, building, plumbing and alternative energy to over 3 million users of the FNB app. Individual customers can also select from over 1 500 SMEs that are already part of the marketplace.

“As we navigate these challenging times, we continue to re-imagine what is possible by leveraging the scale of our platform to help both individual and business customers,” Celliers told journalists attending a virtual launch event.

“More importantly, small businesses which are the backbone of our economy have also taken a lot of strain this year due to the COVID-19 pandemic, and we believe the digitised marketplace solution will help them boost their income overtime and become a key revenue line in their day to day business.”

Customers can search for an FNB banked five-star service provider like plumbers, electricians, security company or home caterer. They can then chat via the FNB App, share images of the problem area and agree on a suitable time for a site visit.

Once the job has been completed, payment can be done on the app. The service provider can also be rated and reviewed.

Ghana Msibi, WesBank Motor CEO said that through the nav» Car smart solution integrated into WesBank, they were already providing assistance to 500 000 car users who had loaded their cars onto the FNB App.

“We have now taken this a step further by looking holistically at the journey of owning and maintaining a vehicle, and identified value adding, contextual and simplified solutions for our customers.”

Celliers said, “Our smart tools have already had a meaningful impact on both our individual customers and business clients. As an integrated financial services provider, we believe there is a great opportunity in creating smart connections among customers by using our dynamic data capabilities and secure platform.”

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